VoIP for Business

VoIP for Business

 

VoIP for Business – VoIP is an acronym for Voice Over Internet Protocol, or in more common terms making your phone calls over a internet or broadband connection. VoIP can work along with your existing PSTN or ISDN lines but usually these lines would be replaced with a dedicated internet connection that will be connected to your phone system.

Why VoIP for Business and what are the Advantages

Lower Costs

The main reason most businesses consider VoIP is the cost savings. VoIP calls National and Internationally are up to 60% cheaper compared to traditional landlines. When you add in you dont need your PSTN, ISDN or PRAs the savings dramatically increase and businesses can save 000’s every year.

Existing Numbers

All your existing phone numbers can be ported to VoIP with no changes or downtime. VoIP also gives you the added benefit of using phone numbers from any where in the world so your business can be based locally but have UK, US number etc operated locally from Ireland.

Resilience

VoIP offers a lot more resilience than traditional phone lines because  if there is an issue with your phone system or broadband  the numbers can be diverted to another number or mobile in a matter of minutes. 4G or LTE backup is also available now where your phone system provider can install a 4g sim card as back up to your VoIP connection so your business will not be with phones.

Mobility

In the modern business environment not everyone is desk based or office based, VoIP enables employees to work from anywhere because once they have a mobile phone or PC. This allows employees to be connected to the office and customers from anywhere at anytime.

Cloud based PBX and Features

VoIP also give you access to Cloud based phone system, applications and unified comms features including voice-mail to email, IVR, Mobile apps, Softphones and API Integration with CRMs. A number of providers also offer privately-managed network functionality on the cloud so your communications never travels on the public internet.

Scalability

Scalability is another advantage of VoIP that make it an attractive proposition for any growing businesses. With VoIP if you want to increase the number of channels/lines for you business its only a matter of licensing as you need them, you dont have to wait for installation of traditional lines and the added cost of a monthly line rental.

If you would like to know more you can contact seamus.dunne@conversationpiece.ie or Free Phone 1800-300-677

 

What is a Cloud Phone System

What is a Cloud Phone System

What is a Cloud Phone System?

Cloud Phone System:

A cloud phone system is a Voice over IP (VoIP) based business telephone system platform that is hosted by a third-party provider such as Conversation Piece. Cloud phone systems offer enterprise level resilience, security and phone system features such as: Mobile Apps, Soft phones, Hunt Groups and many more features.

Advantages of a Cloud Phone System:

  1. Lower Costs

Cloud phone systems are a lower CAPEX cost for businesses compared to purchasing on premise phone system. The cloud and VoIP will also reduce the cost of your line renal and calls by up to 60%.because you are using an internet connection instead of ISDN lines.

  1. Features

The Cloud is a gateway to applications and unified comms features including voice-mail to email, IVR, Mobile apps, Softphones and API Integration with CRMs. A number of providers also offer privately-managed network functionality on the cloud so your communications never travels on the public internet.

  1. Mobility

In the modern business environment not everyone is desk based or office based, the cloud enables employees to work from anywhere because once they have a mobile phone or PC. This allows employees to be connected to the office and customers from anywhere at anytime.

  1. Reliability

Cloud-based phone systems offer 99% up time and are based across multiple servers and data centres. This offers a lot more resilience than an on site phone system. The cloud ensures that your business communications are open 24/7—but it also provides great peace of mind in the event of a disaster. In any event, the Cloud is a great safeguard for continual ‘business voice’ presence even in those unforeseen circumstances.

  1. Fewer IT Difficulties

Cloud phone systems, are managed by the service provider, off-site, meaning that your business’s IT personnel or specialist will be able to delete ‘phone system maintenance’ from their to-do list and concentrate on business goal-related IT issues.

  1. Enhanced Data Security

The prospect of putting company data outside the business’s firewall can be daunting, but the Cloud removes such concerns. In fact, data protection is reinforced by the Cloud, due to ISO security standards that service providers abide by.

If you would like to know more you can contact seamus.dunne@conversationpiece.ie or Free Phone 1800-300-677

CONVERSATION PIECE AGREES €1.5M DEAL WITH AGILITY COMMUNICATIONS

CONVERSATION PIECE AGREES €1.5M DEAL WITH AGILITY COMMUNICATIONS

Conversation Piece, a provider of on-site and cloud phone systems to businesses throughout Ireland, has signed a deal worth €1.5 million with Irish wholesale telecoms company, Agility Communications.

The new agreement is expected to generate up to 10 new jobs across both companies and runs over the next three years.

The deal will allow Conversation Piece to deliver enterprise-level VoIP, telephony and cloud phone system products to its customers over Agility Communication’s network. As a nationwide Tier 1 network, Conversation Piece’s customers can also avail of Agility’s dedicated gigabyte fibre broadband anywhere in Ireland.

Conversation Piece celebrates 40 years in business this year and currently employs 15 people in its Dublin and Cork offices. As business telecommunications specialists, it provides both cloud-based and traditional PBX phone systems as well as VOIP, with local technical support throughout Ireland. Customers include SMEs and multinationals across a wide range of industries nationwide.

Speaking of the deal, Seamus Dunne, Sales Manager for Conversation Piece said: “Our customers have come to rely on us to deliver reliable, affordable and easily scalable voice and data services for decades. We’ve worked with Agility since 2015 and find the quality of service it delivers to be unparalleled. It has been a key part of our growth over the past few years and this new deal will help accelerate this growth further.”

Shane Tully, Head of Carrier Services at Agility Communications, speaks of the significance of the deal: “Our continued investment in our carrier infrastructure enables us to deliver top-level voice and data solutions to our partners, who in turn can provide the highest quality phone and broadband services to their customers at some of the most competitive rates on the market. The deal is significant for both companies. Not only does it ensure continued growth and new jobs but it enables Irish SMEs to avail of industry-leading telecoms solutions they can trust.”

Based in Dublin, Agility Communications provides wholesale line rental, VoIP services, fibre broadband connections and MPLS solutions to reseller partners.

The company has invested significantly in building a full-featured network architecture to provide its partners with a robust and flexible infrastructure that is constantly monitored by a team of engineers to ensure 24/7 connectivity.

How Cloud PBX Phone System Is Revolutionising the Way You Do Business in Ireland

How Cloud PBX Phone System Is Revolutionising the Way You Do Business in Ireland

If you’ve been in business for a while, then the “Cloud” should be something you’re already familiar with. If you’ve been out of the loop or don’t understand it, then it’s essentially a type of technology that allows you to shift your workflow to the internet, meaning that less information is stored on your machines, opening up new ways to run your business.

But that’s one of the more straightforward uses of the cloud. Nowadays, the cloud can be used for a number of different things, such as offering software as a service that is accessed through the internet instead of having to download something. The cloud has also opened up new ways for companies to use remote workflows to their advantage.

So what about cloud PBX? What does a cloud-based phone system offer that doesn’t already exist in some form or another?

What is Cloud PBX?

Cloud PBX is essentially an online business phone system that can be used by any office, any workplace and any business.

It is often referred to as a VoIP phone system. Traditionally, PBX systems had to be run at the location they were being used.

This means that a lot of hardware had to be installed, a lot of space was taken up and money was burned on maintaining the system.

It would cost a business a lot of money to have one installed, and it was a major expense that not every business could sustain.

With the cloud, you can transform your existing PBX into an online-based system that can streamline every process and drastically reduce the operational costs. You’ll have access to all of the same system such as call recording, time of day routing and auto attendants. However, you’ll also open up access to new cloud-based features such as a simple-to-use dashboard which you can use to control incoming calls or analytical information to see how often your PBX is being used and where you can improve its efficiency.

 

How Will It Improve My Business?

  • Drastically lowered operational costs. When compared with traditional PBX systems, a cloud PBX doesn’t require huge up-front capital nor does it demand a high maintenance fee.
  • Greatly improved customer experience. A cloud PBX is less likely to suffer maintenance problems, meaning less downtime and more reliable service for your customers.
  • Advanced features for demanding businesses and clients. A cloud PBX offers advanced features such as music on hold, voice messaging, remote call management and even integration with other systems like email and video.
  • Easily scaled to your needs. You can easily grow your cloud PBX whenever there’s a demand and there is virtually no downtime.
  • Exceptional voice quality. The internet has a much higher bandwidth capacity than a phone line, meaning you’ll have exceptional voice quality at all times.
  • Guaranteed business continuity. Even if your business is interrupted somehow, a cloud-based PBX will allow you to continue your business operations.
  • Simple mobile integration. The majority of internet users in the world use their phones for daily online tasks and a cloud-based PBX is no different. You can access your dashboard and even answer calls on the go without being tied to your workplace.

Switching to a cloud PBX system may seem daunting, but it can revolutionise the way you do business if used correctly.

VoIP for Business: Why Your Company Should Be Using Virtual Numbers

VoIP for Business: Why Your Company Should Be Using Virtual Numbers

VoIP phones offers a plethora of key business benefits over traditional phone networks, including those deriving from having a virtual phone number for your business telephone. The best news is that all of these VoIP assets are delivered at a fraction of the cost of what you’ll pay more for and get less with when you’re using a traditional network.

Some businesses may be a little confused about how virtual numbers work and just how many benefits having such an asset can bring to their long and short-term business objectives. Let’s explore.

What Are Virtual Business Numbers?

Virtual numbers don’t have a direct association to a telephone line, meaning the numbers can be assigned to any device of your choosing – mobile phone apps, hardware desk IP phone, or a desktop softphone app. Multiple numbers can be assigned to a phone line.

VoIP isn’t the only source for virtual numbers, but it does provide the added benefit of IP connections. VoIP doesn’t rely upon PTSN copper lines, making all VoIP phone numbers virtual by nature.

Let’s use Google Voice, one of the leading free virtual number service providers, as an example:

  • It’s free.
  • You get a number to use across all your devices, whether that be a number provided by Google Voice or ported-in from a cellphone carrier.
  • Integrate other Google services – text, voice, video.
  • Free calls throughout the U.S. and Canada and relatively inexpensive international calling.

In a nutshell, you’re using your Google account to create a virtual phone line. The website’s softphone line, the mobile app, or PC can be used for dialing and receiving.

Benefits Of Virtual Numbers for an Organisation

Granted, not every business phone needs a virtual phone number, but whether small or large and no matter the niche, almost any business can find multiple benefits from utilizing the service.

Let’s say you’re a new small business owner with suppliers and vendors outside your calling area. A virtual number removes the burden of costly national and international calling. So, if you need to call phone systems Dublin to routinely order from a vendor, you’re not faced with adding unnecessary expenses to your business’s bottom line in a phone bill.

Contact centers are another example of how virtual numbers can be invaluable. Remote agents have the power to adopt local numbers, which adds a personalization to the call for receptivity and lowers the operational costs. The same number can allow callers to ring multiple call centers at one time, ensuring calls don’t go unanswered because one center or agent is unavailable.

Of course, each niche or business can find a multitude of ways to utilize virtual numbers for their individualized needs, but there are also three universal virtual phone number benefits that almost any business can utilize to their advantage:

1. Local Presence

Like the call center example, a specific line can house multiple phone numbers and be local numbers specific to the target area(s) of business. Most companies don’t just conduct business within their own geographical areas. Customers and leads can be located across the country from you, even internationally.

Establishing a local presence through a local number encourages the target to be more inclined to answer and more receptive to the caller. It also enables callers anywhere to reach you without incurring long-distance charges.

Local area code virtual numbers are particularly important for businesses with an international presence. Clients and customers using phone systems Dublin aren’t going to be so receptive or engaged to call you if they have to do so at the cost of an international call. Read more about benefits of voIP system for sales team.

2. Professionalism

A professional image is a must, and sadly, when it comes to telephone calls, that professional image has traditionally been locked behind expensive equipment.

Now, virtual numbers allow businesses to establish as many phone numbers as they need without such equipment. Each service area, department, resource, employee can have their own unique number.

Individual vanity numbers can add an image and customer service boost, or consistency can be added by sticking with a uniform number across the board.

3. Flexibility

Because virtual numbers can be linked across all and any devices, they enable you to conduct business under a professional image no matter where you’re at through smart devices and PCs.

Employees can also enjoy this flexibility, which is particularly beneficial to remote employees, contract personnel, and remote teams needing to ensure they’re not missing calls.

Virtual numbers allow one device to be used for both personal and business use. This is great if you’re on the go. It’s fantastic if you’re office space doesn’t allow for a landline. And, it can be a budget saver for new small businesses needing one or more lines at the most cost-efficient rate.

As you can see, the applications and possibilities related to VoIP is endless. It’s really a matter of which virtual number application best serves your unique business telephone needs.