Shandon Travel

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Migration from traditional on-site PBXs to VoIP Phone System  


Shandon Travel is one of Ireland’s leading travel agents and tour operators, planning holidays since 1974.


Shandon Travel comprises of three retail shops in Bantry, Clonakilty and on the Grand Parade in Cork.


  • Migration from traditional on-site PBXs across multiple locations

  • Porting of all numbers and DDI ranges, cancellation of ISDN, FRA PSTN lines

  • Installation of Hosted PBX for 40 users/extensions across 3 sites

  • Connecting all branches and employees on the same phone system

  • Contact Centre facilities such as queueing, call announcements and reporting on calls received missed, agent log in

  • Filter calls so clients can be connected to right agent/specialist for their requirements

  • Zero downtime 

Solution Spotlight



Hosted Telephony Licenses for 40 Users

Based on Unify technology and hosted in Conversation Pieces secure data centre, the solution provides high-quality, high-availability voice services to all users.

Feature-Rich Technology

The solution delivers all the features you would expect from an enterprise-grade solution including voicemail, unified messaging, auto attendant and IVR and with Unifys commitment to software development, Shandon are automatically upgraded to the latest version of the system.

IP Desktop Phones

Robust, reliable IP desktop handsets for each user. As Shandon Travel were already on a Unify/Siemens pbx they were able to utilise all the existing handsets.

Soft Client

PC based soft phones allow staff to easily communicate and chat to clients with the best travel deals.

Contact Centre

Agents have been set up to take calls from multiple groups and take calls to suit their speciality, reports generate calls received, missed and queues. Customers get a queues announcement for queue position or they can receive a call back.

SIP Trunks

SIP (Session Initiated Protocol) connections replaced traditional phone lines with all voice traffic running through Conversation Piece carrier-grade network via IP.


Managed Fibre broadband provided for Voice and Data in all sites.


The changeover was carried out seamlessly with zero downtime over a weekend, with little or no disruption.

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