Migration from traditional on-site PBXs to VoIP Phone System
Shandon Travel is one of Ireland’s leading travel agents and tour operators, planning holidays since 1974.
Shandon Travel comprises of three retail shops in Bantry, Clonakilty and on the Grand Parade in Cork.
Requirements
Migration from traditional on-site PBXs across multiple locations
Porting of all numbers and DDI ranges, cancellation of ISDN, FRA PSTN lines
Installation of Hosted PBX for 40 users/extensions across 3 sites
Connecting all branches and employees on the same phone system
Contact Centre facilities such as queueing, call announcements and reporting on calls received missed, agent log in
Filter calls so clients can be connected to right agent/specialist for their requirements
Zero downtime
Solution Spotlight
Hosted Telephony Licenses for 40 Users
Based on Unify technology and hosted in Conversation Pieces secure data centre, the solution provides high-quality, high-availability voice services to all users.
Feature-Rich Technology
The solution delivers all the features you would expect from an enterprise-grade solution including voicemail, unified messaging, auto attendant and IVR and with Unifys commitment to software development, Shandon are automatically upgraded to the latest version of the system.
IP Desktop Phones
Robust, reliable IP desktop handsets for each user. As Shandon Travel were already on a Unify/Siemens pbx they were able to utilise all the existing handsets.
Soft Client
PC based soft phones allow staff to easily communicate and chat to clients with the best travel deals.
Contact Centre
Agents have been set up to take calls from multiple groups and take calls to suit their speciality, reports generate calls received, missed and queues. Customers get a queues announcement for queue position or they can receive a call back.
SIP Trunks
SIP (Session Initiated Protocol) connections replaced traditional phone lines with all voice traffic running through Conversation Piece carrier-grade network via IP.
Broadband
Managed Fibre broadband provided for Voice and Data in all sites.
Installation
The changeover was carried out seamlessly with zero downtime over a weekend, with little or no disruption.
