EZ Living Interiors

Migration from traditional on-site PBXs to Hosted PBX for 150 users

Over thirty years ago, EZ Living Interiors opened their first store in Cork and set about curating a range of furniture that would bring great style, exceptional value, and luxurious comfort to every home. They understand that a home is for living in and take pride in providing customers with uncompromising quality on every occasion.

Now proud to be known as a leading Irish furniture and home accessories brand, you will find one of their 14 bespoke showrooms, and 3 distribution centres, across Ireland and Northern Ireland along with their online store, where you can shop from the comfort of your own home.

Consistently exceeding everyday expectations, family owned EZ Living Interiors are distinguished by an unrivalled shopping experience, considering every lifestyle and aesthetic.

“Conversation piece offered us a fantastic solution to connect all our retail stores and distribution centres nationwide. Quality of the internal calls is excellent, and we can now quickly connect with any of our team. The addition of call recording has been beneficial for training. The aftercare has been incredible and as we expand they have always been there for us with quick solutions” Gavin White Director of EZ Living Interiors.

Requirements

Migration from traditional on-site PBXs across multiple locations
Porting of all numbers and DDI ranges, cancellation of ISDN, FRA PSTN lines – Installation of Hosted PBX for up to 150 users/extensions across 17 sites
Connecting all branches and employees on the same phone system
Call Recording
Zero downtime

Solution Spotlight

Hosted Telephony Licenses for 150 Users

Based on Unify technology and hosted in Conversation Pieces secure data centre, the solution provides high-quality, high-availability voice services to all users.

Feature-Rich Technology

The solution delivers all the features you would expect from an enterprise-grade solution including voicemail, unified messaging, call recording, auto attendant and IVR and with Unify’s commitment to software development, EZ Living Interiors are automatically upgraded to the latest version of the system. All employees are now connected on the same phone system which allows desk to desk dialling from all locations.

IP Desktop Phones

Robust, reliable IP desktop handsets for each user.

Mobile Soft Client

Remote working from anywhere

SIP Trunks

SIP (Session Initiated Protocol) connections replaced traditional phone lines with all voice traffic running through Conversation Piece carrier-grade network via IP.