Medical Centre

Migration from traditional on-site PBXs to Hosted PBX for up to 35 users

For Cork’s largest GP practice.

The practice has grown and we now have 13 GPs, 7 practice nurses, 1 physician assistant and 20 admin staff. Our team are committed to providing patient centered holistic medical, psychological and social care to our patients throughout their lives.

Requirements

Migration from traditional on-site PBXs across multiple locations
Porting of all numbers and DDI ranges, cancellation of ISDN, FRA PSTN lines
Installation of Hosted PBX for up 35 users/extensions across 4 sites
Connecting all branches and employees on the same phone system
Contact Centre with 15 Agents
36 Channels for inbound and outbound calls
Zero downtime

Solution Spotlight

Hosted Telephony Licenses for 35 Users

Based on Unify technology and hosted in Conversation Pieces secure data centre, the solution provides high-quality, high-availability voice services to all users.

Feature-Rich Technology

The solution delivers all the features you would expect from an enterprise-grade solution including Unified messaging, auto attendant and IVR and with Unifys commitment to software development, My Cork GP are automatically upgraded to the latest version of the system.

Contact Centre

Contact Centre enables calls queues with the queue position being given to patients. Admin have full visibility of call queues, wait times etc on there monitors and wall board. Call Report and analytics display information like missed calls, time queuing, how many calls are being received and many more reports.

IP Desktop Phones

Robust, reliable IP desktop handsets for each user.

VOIP Trunks

SIP (Session Initiated Protocol) connections replaced traditional phone lines with all voice traffic running through Conversation Piece carrier-grade network via VoIP.