VoIP, Hybrid Working & The Pandemic – How Has It Helped?
VoIP systems have been around for years, but their prevalence and prominence has exploded in the past 2 years since the onset of the pandemic. Why? Well mainly as businesses moved to either a hybrid/fully remote model, the need for clear, accessible and easily maintained lines of communication increased. “The pandemic created the need for […]
UPGRADE YOUR HOTEL PHONE SYSTEM
When was the last time you made an outside call from a hotel phone system? It used to be a lucrative source of income for hotels but those days belong to another age. Everyone uses their own mobile phone now. HELLO, ROOM SERVICE Residents still want the phone system to be there for them. They […]
Live Chat Through your Phone System – From Live Chat to Live Call
There are many Live Chat platforms available but how many integrate with your phone system and come at no extra cost. Live chat software is a means to offer effective and real-time service and communication online. It allows website users to get immediate information, support, or help via a chat window. The visitor types the […]
Improve Customer Experience with Automated IVR
Interactive Virtual Receptionist (IVR) or Auto Attendant is a call menu tool for businesses of all sizes. This feature allows the caller to choose options via the dial pad on their phone or mobile device or voice recognition can also be set up with pre-set menus.
How To Enable a Hybrid Working Environment With a VoIP Phone System
Flexibility in the workplace has become a key element for management and employees. Now “hybrid working” combines working from home and time in the office collaborating with colleagues and the correct business tools are essential for this work correctly. Using the right technology is the only way a hybrid working environment will be successful. VoIP […]
Modern Business Communication Systems: An Essential Tool for Success
Effective communication is one of the keys to success for every business and modern business communication systems are designed with this in mind. The internet has opened a world of new modern business communication options such as VoIP Phone Systems and Cloud PBX telephony and a growing number of businesses are making the switch from […]
GDPR Compliant Call Recording Solution
The Compliance Problem An article in The Irish Times, dated January 22nd, 2020 stated that Irish companies are struggling to comply fully with GDPR. Some 62% of organisations stated that regulation placed an excessive administrative burden on them. Failure to comply with regulatory requirements is liable to a maximum fine of €20 million or […]
Why is VoIP good for start-ups?
Why Is VoIP good for start-ups? Surprisingly, many entrepreneurs are still not familiar with VoIP technology so it is a good idea to define what exactly a VoIP Phone System entails. The acronym stands for Voice Over Internet Protocol. VoIP is essentially software that converts the sound of your voice into data packets that can […]
Why Use VoIP For Business?
Why use VoIP for business? Businesses can enjoy the convenience of VoIP and drastically lower costs by making the switch. Speaking over the telephone remains one of the best ways to create rapport with valued customers and clients. Moreover, despite the growing popularity of Chatbots, speaking with a real person is simply far more personal and valuable. Using VoIP For Remote Working The pandemic has drastically impacted how […]
IP Phone Solutions for Small Business
Are you looking at upgrading your Phone System and considering moving to IP Phone Solutions for small business? Does your current phone system have any features apart from call handling and other basic features like Hold, Transfer etc.? You may not have asked yourself this question, when looking at replacing your phone system but there […]