VoIP Phone Systems for Healthcare
Lower Costs. Improve Patient Care. Modernise Your Clinic.
- Reduce your Monthly Costs No Line Rental Charges and Low Cost Mobile Calls
- Mobile Apps Make and receive calls using your clinic number directly from mobile phones — stay connected with patients and colleagues whether you’re at the clinic, visiting patients, or working remotely.
- Call Analytics and Reporting Monitor call volumes, missed calls, and patient enquiry patterns to improve reception efficiency and patient service.
- Auto-Attendant and Call Queues Route calls professionally with an automated IVR and manage busy periods by placing callers in queues, ensuring patients are guided promptly and kept informed while they wait.
“At Knight’s Hill Medical Centre, we have been using Conversation Piece for many years. They provide a fast, reliable, and cost-effective service. Recently, we switched from ISDN phone lines to VoIP because our old external lines were becoming unreliable. The transition was completely pain-free.
The support from the entire team has always been excellent. It’s a pleasure doing business with them, and I highly recommend their services.
“
VoIP Phone System Features for Medical Practices
With offices in Dublin and Cork, we supply reliable Cloud PBX phone systems to clinics, GP surgeries, dental practices, and healthcare centres across Ireland. Whether you’re running a small practice or a multi-doctor clinic, our team ensures a smooth, hassle-free setup — delivering all the benefits of a modern phone system straight to your reception or consulting rooms.
Take the first step to reducing your phone costs and improving patient communication — contact us today.
Voicemail to Email
Never miss an important patient message — voicemails are emailed directly to your inbox so you can respond quickly, even when away from the desk.
Auto-Attendant (IVR)
Greet callers professionally and direct them with options like “Press 1 for Appointments, 2 for Prescriptions
Hunt Groups
Ensure no patient call goes unanswered — ring multiple phones or staff members at once or in sequence
Mobile Apps & Softphones
Doctors, nurses, and administrative staff can make and receive calls using mobile or desktop apps
Call Queues
Manage busy call volumes by placing patients in a queue with estimated wait times and helpful on-hold messages.
Call Forwarding
Automatically route calls to mobiles or other numbers when staff are away from their desks
Call Waiting Alerts
Get notified when a second call comes through so you never keep a patient waiting.
Call Stats & Reporting
Gain full visibility into call activity
Lunchtime and After-Hours Messages
Automatically play recorded messages to inform patients of your opening hours, lunchtime breaks, and emergency contact numbers.
Full Access to Your Phone System
Manage calls, complete moves, changes, and updates anytime, anywhere — giving you total control and flexibility without needing IT support.
Conversation Piece Is Your Best Choice for Medical Practices
Keep your clinical teams and reception staff connected whether they’re in the consultation room, at reception, or working remotely.
Take your business phone line and full phone system functionality with you wherever you go.
Simple, Predictable Monthly Pricing
With our VoIP phone system, your clinic pays an affordable monthly fee with no line rental charges. Whether it’s your doctors, nurses, receptionists, or remote admin staff, everyone stays connected seamlessly.
Enjoy low-cost mobile on calls across all locations. This predictable pricing makes budgeting easier and lets you focus on delivering excellent patient care.
Scalable Phone Solutions Tailored to Your Practice
Whether you run a small clinic or a large healthcare centre, our VoIP system flexibly adjusts to your changing needs. Growing your team or expanding services is straightforward — simply add users instantly.
Our system supports high call volumes seamlessly, ensuring your reception and clinical staff can manage patient communications efficiently, even during busy periods
Enhanced Mobility for Your Medical Team
Your doctors and staff are often on the move — consulting rooms, home visits, or remote working. With VoIP, your clinic phone number goes wherever you do.
Using mobile apps or softphones on laptops, your team can make and receive calls with the clinic’s main number, giving patients a seamless experience whether they call the reception or a remote doctor.
If unexpected closures happen — such as emergencies or public holidays — calls can be instantly rerouted to home workers or satellite clinics without missing a beat. VoIP supports remote staff anywhere in Ireland or internationally, allowing your practice to offer extended hours and better patient access.
Powerful Features Designed for Medical Practices
VoIP systems offer much more than just calls. For healthcare teams, this means smarter patient communication and streamlined operations:
- Quickly route calls with custom menus so patients reach appointments, prescriptions, or billing without delay.
- Use hunt groups to ring multiple staff members simultaneously, ensuring calls never go unanswered.
- Monitor call volumes and response times to ensure your team handles patient enquiries promptly and efficiently.
- Set up customised call routing to direct patients quickly to the right department or healthcare professional.
Why Choose a Cloud Phone System for Your Medical Practice?
Cloud PBX systems are the modern alternative to outdated landlines. Unlike traditional phone services, cloud systems offer flexibility, scalability, and reliability — all managed off-site by experts.
They reduce upfront costs, eliminate bulky on-site hardware, and provide automatic updates so your system always runs the latest features without interruption.
With a cloud phone system from Conversation Piece, your medical practice gains cutting-edge communication tools that improve efficiency, patient satisfaction, and compliance — all backed by trusted local Irish support.