Blackwater Motors

Migration from traditional on-site PBXs to Hosted PBX for 115 users

Blackwater Motors Group and Audi Cork is an authorised Volkswagen Passenger & Commercial Vehicle, SEAT and Audi dealership. Established in 1991 in Fermoy, since then there has been significant expansion, we now operate out of three Volkswagen Dealerships in Cork City, Fermoy and Skibbereen.

More recently, we have had the addition of our quality used car centre, Carmaxx, located in Fermoy. We stock the full range of new models for our franchises & a wide selection of used cars all available with competitive finance rates. We also offer a full range of aftersales services including servicing, parts & accessories.

Requirements

Migration from traditional on-site PBXs across multiple locations
Porting of all numbers and DDI ranges, cancellation of ISDN, FRA PSTN lines
Installation of Conversation Piece Hosted PBX for 115 users/extensions across 4 sites
Connecting all branches and employees on the same phone system
Replacement of traditional fax with Fax to Email Service
Contact Centre for our BDC and Full call reporting
Zero downtime

Solution Spotlight

Hosted Telephony Licenses for 115 Users

Based on Unify technology and hosted in Conversation Pieces secure data centre, the solution provides high-quality, high-availability voice services to all users.

Feature-Rich Technology

The solution delivers all the features you would expect from an enterprise-grade solution including Voicemail, Unified messaging, IVR, Integrated Cordless DECT and with Unify’s commitment to software development, Blackwater Motors are automatically upgraded to the latest version of the system.

Contact Centre

Calls for the 4 branches are handled centrally and distributed from the BDC (Business Development Centre) where a team of agents use Softphones, Automatic Call Distribution, Outbound Campaigns, Free Desk to Desk dialling between branches and cradle to grave Call Reporting.

IP Desktop Phones

Robust, reliable IP desktop handsets for each user.

Mobile Soft Client

Remote working from anywhere with mobile as an extension.

Integrated DECT Cordless

Cordless handsets, with all the features of a Desk phone for coverage throughout each branch.

SIP Trunks

SIP (Session Initiated Protocol) connections replaced traditional phone lines with all voice traffic running through Conversation Piece carrier-grade network via IP.